Lifetime No Fade Guarantee
For any piece of Signature Series art purchased framed from me has a life time warranty against fading, no questions asked. All framed pieces are made using archival papers, mats and inks. They are framed using conservation glass/plexi-glass (99% UV blocking). Just contact us to arrange for a return. Warranty only applies to the original owner and original framing.
Lifetime Framing Guarantee
Signature Series art framed by me is covered by a lifetime framing warranty. I only use archival materials and framing standard. However, if any aspect the framing happens to damage your piece in anyway I will replace your artwork free of charge. For this offer to be valid the piece must contain the official Brett Forsyth Photography emblem on the back of the piece. This warranty does not apply to any piece not framed by me or altered by another framer. Always contact me first with any issues before going to someone else.
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement. Shipping charges will not be refunded.
How To Return Your Product
If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here's how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to [email protected]. Please include your order number, shipping ID or item number, a brief description of the reason for the return.
- You will receive an email within 24-48 hours confirming that your photo return is being processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos.
- Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
You may return your product for a full credit of the product cost (excluding shipping charges) by following these simple steps:
- email [email protected] to obtain the return instructions for your order.
- Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.
Brett Forsyth Photography
211 Carter Rd
Puslinch, Ontario, Canada